CSR Jan 2013 - June 2014
Tier 1 technical customer service representative dealing with all kinds of VoIP, broadband and hosting issues for end users (both consumer and business) and Gradwell partners.
In Game Support Jan 2011 - Apr 2012
Customer support representative for all Blizzard games providing first class customer service through both in game and support site tickets. Dealt with highly varied issues from highly passionate customers such as game bugs, computer/connection issues and compromised accounts.
Kindle Technical Specialist Aug 2010 - Dec 2010
Tier 2 Digital Customer Service Agent on the Kindle team. Also Interim Rover (full-time mentor) for two months.
Retail Manager Feb 2007 - Oct 2009
Internet and Gaming café in Cork city. Specializes in PC gaming. Responsibilities included training staff, ordering stock and hardware parts, maintaining the machines, updating software and hardware, keeping the workplace clean, serving customers and assisting them with the games and software queries and problems.
Bar Staff / Wine Waiter Jun 2005 - Aug 2005
Worked as a barman/wine-waiter in the house and the restaurant. In charge of stocking and stock control, cleanliness of the bar and other aspects of the service. Also helped out with lots of other general house duties.